Effective Date: March 20, 2025
At Tom Dier Design, we are committed to providing high-quality website design services. We understand that occasionally, situations may arise where a refund is requested. This Refund Policy outlines the circumstances under which refunds may be requested and processed.
By engaging with our services, you agree to the terms outlined in this Refund Policy.
1. Non-refundable Services
Due to the nature of our work, the following services are non-refundable:
- Initial deposit payments: A deposit is required before work begins on any project. This deposit is non-refundable.
- Services related to custom design, development, and other services provided according to the project specifications.
- Third-party service fees, such as hosting, domain registration, or premium plugin purchases.
2. Refund Requests for Work In Progress
If you wish to cancel your project at any stage before completion, you may be entitled to a refund based on the work completed to date, excluding the non-refundable deposit and third-party fees. Refunds will be processed according to the following conditions:
- If the cancellation occurs within the first 7 days after the deposit is made, a partial refund may be issued, accounting for the work already completed.
- If cancellation occurs after significant work has been completed, no refund will be issued, and the client will be responsible for the balance due for work already performed.
Refunds for services in progress will be determined at our discretion, taking into account the stage of the project and the work completed.
3. Satisfaction Guarantee
We strive to ensure that our clients are happy with the final product. If you are dissatisfied with the website design or development, we will work with you to make reasonable revisions or adjustments based on the scope of the project.
Please note that refunds are not granted for dissatisfaction with the website design unless the work has not been completed in accordance with the specifications outlined in your contract or agreement.
4. Refund Process
To request a refund, please contact us at top@tomdier.shop with your request. Please include:
- A clear explanation of why you are requesting a refund.
- Any relevant documentation, such as communication or feedback that supports your request.
We will review your request and provide a response within 2 business days. If a refund is approved, it will be processed via the original payment method.
5. Refund Timeframe
If a refund is granted, it may take up to 7 business days to process the refund, depending on the payment method used. Please be patient as refunds can take time to appear in your account, especially if processed via credit card or third-party payment services.
6. Modifications to This Refund Policy
We reserve the right to update or modify this Refund Policy at any time. Any changes will be posted on this page, and the “Effective Date” will be updated accordingly. By continuing to use our services after changes to the Refund Policy, you agree to the updated terms.
7. Contact Us
If you have any questions or concerns about this Refund Policy or wish to request a refund, please contact us:
Email: top@tomdier.shop
Website: https://tomdier.shop